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Do you measure your ads against norms? It’s time to count customers instead!

February 10th, 2020 Comments off

It is relatively standard in advertising research to compare the test ads to norms, prior results, and experience. And this is a significant limitation.

Even the very best normative databases are flawed. In fact, there’s nothing “normative” about them at all. They lack sufficient representation of all the brands in a category, tend to over-represent the supplier’s clients, may include ads that have aired as well as those that were just tested and never aired, and they become dated very quickly – to name only a few of their problems.

Maybe the biggest issue is that a normative database by nature represents the “database” itself and not the marketplace and media landscape. The same weight is given to small brands and large brands when that does not reflect competition in the real world. Comparing results to norms gives little to no indication as to what will happen in the market. It is just bad research, simple as that.

That’s why we created MSW’s Fair Share Benchmark.

Fair Share Benchmark

Using advanced modeling, we establish the REAL marketplace norm, taking into account the marketplace and media landscape at the time of the test, the number and size of competing brands and variants, brand loyalties, geographic differences, and recent changes on all dimensions. Fair Share is re-established with each test so it’s always up to date and current and there is no reliance on prior testing history.

And while getting rid of norms and using Fair Share would be a far superior approach to advertising research, we weren’t content to leave it there. Our Customer Commitment Persuasion™ with Fair Share Benchmark is independently validated to be predictive of marketplace results while other metrics are not.  And while Fair Share is far superior to anything else in the market, we’ve taken another step forward. A HUGE leap forward.

Customer Acquisition Forecast™

We’ve entirely jumped the chasm between norms and even Fair Share to an actual forecast of customers. The accuracy with which our Customer Commitment Persuasion™ predicts sales and allows us to deliver a Customer Acquisition Forecast™: the actual number of customers or clients that you will gain as a result of your advertising. That includes new, lapsed, or loyal customers that increase usage/purchase frequency as the result of any specific ad unit (e.g., TV, digital, print, etc.).

Customer Acquisition Forecast™ is Rooted in MSW’s Metric Lineage:

1) MSW’s Customer Commitment Preference™, proven to equal market share and / Penetration. The Marketing Accountability Standards Board (MASB) independently tested nearly 70 different metrics of baseline (pre-advertising) brand strength (including, unaided awareness, value, loyalty, purchase interest and more) and found that MSW’s Customer Commitment Preference™ showed a near-linear relationship to actual unit market share with a correlation of .88. Customer Commitment Preference™ showed strong relationships in all categories – not the case for any of the other measures.

2) MSW’s Customer Commitment Persuasion™ Equals changes in market share / penetration. Customer Commitment Persuasion™ establishes a brand’s market share or penetration after advertising. MSW’s pre-to-post measurement is unique in the world of advertising research and contributes to the highly predictive nature of the measure.

Using 2 pieces of client-supplied data; effective reach and market size (such as customer base, category volume, or units sold), MSW then applies our metrics of Customer Commitment Persuasion and Brand Recall to calculate your Customer Acquisition Forecast. Designing the forecast Customer Commitment Persuasion, which is independently-certified, sales validated, and U.S. patented metric gives a strong foundation for accuracy.

Customer Acquisition Forecast™ Results in Better Marketing ROI

You want more customers, right? Of course, you do! That’s why we, as marketers, come to work every day: to increase the number of individuals who purchase our goods and services. New customer acquisition (or increased penetration of existing clients) is the primary driver of brand growth. Naturally, there are costs associated with this: your total marketing costs.

The goal is to always acquire more customers while being as efficient as possible – spending less and get more in some combination that increases your ROI. But how do you do this? And more importantly, how do you know your plan will work BEFORE you spend on marketing?

You could spend less and try to be more efficient in any number of trial-and-error combinations, but only MSW’s Customer Acquisition Forecast™ tells you accurately how many customers you’ll gain BEFORE you spend the money. And that lets you adjust your marketing spend, optimize your advertising program, ramp up production, and manage inventory and distribution to handle the demand.

Can you do that with norms?

How many new customers are you gaining from your advertising? You can find out! This is the end of black-box models: we’ll walk you through our straightforward calculation. Contact MSW today to learn more about Customer Acquisition Forecast!


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| The Brand Strength Monitor / RDE – Chart of the Week | Streaming Services

February 5th, 2020 Comments off

MSW’s RDE Analytic Framework rests on a study that found that three equity dimensions (Relevance, Differentiation, Emotion) are responsible for driving a significant portion of brand growth.  Our ongoing Chart of the Week series is dedicated to sharing RDE results for a variety of categories.

If you have questions about your category or want your own Chart of the Week – give us a call.

TBSM / RDE Assessment of 10 streaming video service brands collected in December 2019 among about 400 male and female steaming video service users led to the following insights:

  • In its second month in existence, Disney+ finds itself already competing with the big streaming players in terms of preference and RDE composite.  This is not surprising given that it achieved 10 million sign-ups on day one and is estimated to reach 25 million by the end of the first quarter of 2020.
  • Netflix holds a strong lead in both preference and RDE – leading other brands in all three dimensions.  This is not surprising giving its industry leading 60.6 million US subscribers (note Amazon doesn’t report number of Prime Video users and the 100 million Prime subscribers get a bundle of benefits including free one-day shipping).
  • However, comparing to August 2019 tracking results, Netflix appears to be hit hard by the Disney+ in terms of preference.  Netflix preference dropped over 10 percentage points in December vs August, nearly the same as the total Disney preference level in December of 11.7%.  Netflix RDE also appears to be affected most by the Disney entry, particularly relevance.
  • Disney+ lags somewhat in relevance, as this dimension is typically most strongly tied to current sales level.  However, expect Disney+ relevance to rapidly increase as subscribers continue to be added and for its overall RDE to move past Hulu’s.  With Disney+ already leading Hulu in Differentiation and Emotional connection, expect also Disney+ subscribers to quickly surpass Hulu’s 28.5 million in the U.S.
  • Preference for Disney+ skews more strongly among younger and middle age women and somewhat toward more lighter users of streaming video services.  Hulu also skews towards younger women but skews much more toward heavy users.  On the other hand, Netflix preference is strongest among older women and medium users.
  • Then which services have preference skewed more towards males?  Primarily the YouTube properties as well as some of the smaller sports-oriented services.

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| The Brand Strength Monitor / RDE Chart of the Week | Hotels

January 23rd, 2020 Comments off

MSW’s RDE Analytic Framework rests on a study that found that three equity dimensions (Relevance, Differentiation, Emotion) are responsible for driving a significant portion of brand growth.  Our ongoing Chart of the Week series is dedicated to sharing RDE results for a variety of categories.      

If you have questions about your category or want your own Chart of the Week – give us a call.      

TBSM / RDE Assessment of 8 mid-range hotel brands among over 800 male and female users of hotel services led to the following insights:

  • Courtyard by Marriott leads all brands in terms of both RDE composite and brand preference, followed by Hilton Garden for both metrics.  As mid-plus properties, it makes sense that they have the highest levels of both Differentiation and Emotion versus all other brands studied (Hyatt Place is also mid-plus but is likely constrained overall by a relatively low number of locations).
  • In addition, Courtyard, Hilton Garden and Hyatt Place are each particularly strong in terms of RDE among heavy and moderate hotel services users.  In contrast, Holiday Inn Express is the overall RDE composite leader among light hotel services users.
  • Holiday Inn Express is the lone brand for which Relevance is the strongest of the three RDE dimensions.  This is likely due to the chain’s very large number of locations.
  • The contrast between Holiday Inn Express and Holiday Inn is interesting.  Express has a slight lead in Relevance due to its ubiquity.  Moreover, Express holds a much more commanding lead in terms of Differentiation.  This may be due to generally newer properties and perks (free breakfast, free wifi) that differentiate it from Holiday Inn or also its business orientation that would appeal to road warriors.  On the other hand, Holiday Inn holds an advantage in Emotion over Express, possibly due to heritage and also the presence of full-service restaurants, bars and event space.
  • Fairfield Inn and La Quinta bring up the rear in terms of RDE composite with remarkably similar profiles.  Comparing the two, Fairfield is somewhat stronger among younger people while La Quinta is relatively stronger with 55+.  Fairfield is also stronger in the Northeast, especially in terms of relevance, while LaQuita is relatively stronger among lower income individuals.
  • The RDE composite is strongly related to brand preference in this category, with a correlation of 0.89.  Hyatt Place exhibits somewhat lower preference than might be expected from its RDE level, likely due to the relatively lower number of properties versus the other brands studied.

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