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MSW-ARS’s Copy Test Solution, TouchPoint® Completes MASB Independent Metric Audit

February 20th, 2018 Comments off

News Release                                       FOR IMMEDIATE RELEASE


MSW-ARS’s Copy Test Solution, TouchPoint® Completes MASB Independent Metric Audit

Lake Success, NY, February 15, 2018 – MSW-ARS announced today that their advertising research solution, TouchPoint has completed the Marketing Metric Audit Protocol (MMAP), the formal process for validating the relationship between a marketing measurement and financial performance as established by the Marketing Accountability Standards Board (MASB).

Using TouchPoint MSW-ARS is able to measure, forecast and optimize advertising messages – for individual ads as well as full multi-execution campaigns across a variety of media types. The MMAP audit assessed the Touchpoint CCPersuasionâ metric against ten ideal characteristics, including relevance, predictability and objectivity.

According to MASB, “The MSW-ARS copy testing system, TouchPoint, provides quantitative prediction of the likelihood and magnitude of ad impact on future sales volume and market share.”

Allan Kuse, MASB Director and Advisor to the MMAP Center, noted, “CCPersuasion is the first metric to complete a re-audit after substantial methodological changes. Not only did the re-audit verify the results of their 2009 assessment, it documented additional capabilities such as capturing how price premiums impact advertising-driven brand choices.”

Tony Pace, MASB President and CEO, added, “We commend MSW•ARS Research for their on-going commitment to independent assessment and review. This newest assessment of CCPersuasion proves that marketing metrics can evolve with the changing needs of the industry without being compromised. The MMAP audit gives marketers confidence that the metrics they use continue to be both relevant and predictive over time.”

MSW-ARS’s patented measure of brand preference – CCPreference – also completed the MMAP audit in 2016.

Art Klein, Managing Partner of MSW•ARS said, “By submitting both our TouchPoint and CCPreference measures to MASB for audit, we are able to demonstrate independent validation and importantly, recognition of our measure as an exemplar.  MASB had already chosen to use CCPreference in their own extensive research culminating in their Brand Investment & Valuation Model. CCPreference has exhibited the strongest relationship to sales performance of all metrics reviewed by MASB in that research, explaining nearly 90% of variation in brands’ market shares.  This review built upon that work to verify the predicting of financial outcomes for advertising before launch.”

Doug Crang, Senior Director of Research at MSW-ARS added, “The MASB MMAP audit provided the opportunity to benchmark our TouchPoint copy testing system against the marketing industry’s most comprehensive and rigorous set of standards for marketing metrics, and we couldn’t be more pleased with the results.  The TouchPoint system’s criterion CCPersuasion measure is built on the foundation of the patented and previously audited CCPreference metric. In fact, CCPreference is a common metric running throughout the range of MSW-ARS solutions from early stage creative development through copy testing and creative and brand health tracking, providing marketers with a unique ability to better connect research from one stage of the advertising process to the next.”

About MSW-ARS, Inc.

MSW-ARS offers a product suite that evaluates, quantifies and optimizes the impact of advertising messages and campaigns comprised of any combination of touch points, including television, print, radio, outdoor and digital.  MSW-ARS helps marketers build brands by providing world class research solutions in the following areas: brand strategy, all stages of creative development from early concept to fully finished ads, campaign evaluation across all marketing and media channels, advertising and brand equity tracking, media planning and strategy, return-on-investment, and forecasting.  The company provides solutions and consulting to marketers across traditional and digital marketing including: media mix optimization, media budget allocation, media and message connection, channel selection, digital media and emerging platforms.

MSW-ARS has a roster of marquee clients representing virtually every product category, including: Consumer Packaged Goods, Retail, Financial Services, Telecommunications, Technology, Automotive, and Pharmaceutical industries.

About MASB, the Marketing Accountability Standards Board

MASB is an organization of top-tier marketers, measurement providers, industry associations and business academics devoted to establishing and advancing accountable marketing practices that drive business growth with tools like the MMAP Metric Catalog and the Continuous Improvement in Return Assessment. For more information, visit or email


5 Tracking Best Practices

January 5th, 2017 Comments off

Late last year we wrote a few pieces about tracking best practices.  These pieces really struck a nerve.  As 2017 gets rolling and many of you are probably thinking about and evaluating your research needs and objectives for the year we thought it would be helpful to revisit and expand on the theme.

As a company that’s very involved in the tracking space we have a lot of opportunity to hear directly from clients and prospects what’s working for them and what’s not.  What we hear repeatedly is a lot of dissatisfaction in the research community with trackers.  We hear things like;

“too big”


“measuring too much”

“too expensive”

“not actionable”


None of this is new but it seems to be at a fever pitch recently.  As such we’ve been fielding a lot of questions about what we recommend as best practices.

We have 5 best practices that we consistently offer up to our clients, that we have proven to represent a best in class approach to tracking – a sentiment shared by many thought leaders in our industry.  Most of these can be found in a paper that our own Frank Findley, EVP of Research presented at the ARF Re!Think Conference last year.  (contact us for the full paper)

1. Utilize One Primary Aggregate Measure

Utilize one primary aggregate measure.   The best in class choice for this measure is our Brand Preference.  This is supported by many independently validated research projects, most recently the MASB work presented in this paper.  The three most important features of this measure are its ability to capture the impact of all other ‘equity’ measures, take into account competitors and data collection at the individual respondent level.  Brand Preference is the cornerstone measure of our Brand Strength Monitor service.


2. Supplement This With The 7 Other Measures We Have Proven Work Across All Other Categories

Once you’ve established this, then you should use the other 7 measure that we typically see work across all categories to help explain the data. They are:

  1. Awareness Unaided
  2. Brand Loyalty
  3. Value
  4. Purchase Intent
  5. Brand Relevance
  6. Awareness Aided and
  7. Advocacy

3.Customize For Your Specific Category

Then what we do for clients is customize their trackers to address specific category needs.  For example; convenience might be an important measure for one category but not another.  To gauge this, each element can be analytically compared vs the aggregate measure to calculate a derived importance.  The strengths and opportunities for the brand can then be easily found by crossing derived importance vs. brand performance on the attributes (see matrix example below).  This type of analytics is usually done once per year or every two years as category drivers tend to be steady in the absence of disruptive changes in the category.


4. Track Continuously or Less Often Supplemented With “Deep Dives”

Collectively; the brand preference, the seven cross-category measures, and the category specific measures can be arranged into a score card and tracked over time.  Currently 70% of our clients collect this data continuously while 30% do waves (typically two per year).  For those that collect it continuously, the data itself is typically rolled up monthly with ‘deep dive’ reports going to management quarterly.


5. Harness The Data To Run Segmentation Analyses

Along with the scorecard, there are also generally segmentation type analyses where performance on KPIs is used to find and qualify consumer clusters or to monitor trends on quickly growing consumer groups.  For example, monitoring millennials has become standard.  This chart from the MASB, Brand Investment & Valuation Project demonstrates this point:



So, if you’re like many that we’re hearing from recently, and that with whom we’ve already shared this thinking with, this may be a revelation.  If you’d like to read more about this, please contact us – we’re happy to share a full white paper with you and we can discuss your particular needs.

Categories: The Brand Strength Monitor Tags:

2014 TMRE Conference in Boca Raton

October 24th, 2014 Comments off

We’d like to thank everyone for stopping by our booth at the TMRE Conference in Boca this week.  It was good catching up with old friends and colleagues and nice meeting new ones.  Here’s a very quick time lapse video of set up and tear down at the conference that I shot on my GoPro.  Enjoy!



Once again, it was great meeting all of you!


Art Klein

Categories: Conference attendance Tags: